Consumer Class Systems

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 There are lots of computer options out there, let us build you a customized computer package that suits all of your needs. All computers we build have a 1 year Expertech Warranty. Give us a call or visit any of our office locations; our agents are standing by ready to help. 

 Features included with MAX RMM, Active Discovery: Complete visibility of the devices on your networks.

• Find new devices on clients’ networks
• Monitor for changes on clients’ networks
• Discover and categorize the devices connected to each managed subnet
• Get details on connected devices such as MAC address, IP, Operating System, Version and hostname
• See when devices come online and when they disconnect from the network
• Prevent exposure to unmanaged devices from compromising networks

One-view dashboard – personalized – with access anywhere, anytime, any device

• iOS and Android app availability
• Client portal so customers can see what you’re working on
• Covers Windows, OSX, Linux
• Network & IP Monitoring
• SNMP Monitoring
• Website Monitoring
• VM Monitoring
• Instant alerting – with customizable options on what you get alerted to
• Email notifications for every check failure or overdue server
• Reporting tools delivered in a range of formats

Complete visibility around networks

• Deploy software, patches and custom scripts
• Execute and track custom maintenance tasks
• Comprehensive ‘live’ scripts library

Maintain a secure, compliant network

• Upgrades to latest versions automatically
• Easily deploy third party software or patches network -wide
• Vulnerability scanning and security capabilities
• Set and forget – or customize depending on customer needs
• Supports all updates
• Covers all major browsers

Provide your customers with a seamless, secure maintenance experience – wherever they are

• Remote Background Management – work on client machines without interrupting end user

Fully integrated with your RemoteManagement dashboard, view detailed information about your clients’ software and hardware assets from one single interface

• Comprehensive reporting capabilities
• License compliance tracking
• Provides detailed hardware and software information on customer assets
• Customizable around whatever information you need

Powered by Bitdefender

• Enable on individual servers and workstations or on all servers and workstations at a client or site
• Configure every aspect of the Managed Antivirus agent including scan schedules and remediation action
• Fine tune protection policies
• Manage quarantine
• Free malware removal service
• Used on over tens of thousands of networks worldwide
• Flexible reporting capabilities

Fully hosted backup service enabled with just a few clicks on all servers and workstations, or individual devices as required

• Free seed-loading service
• Customer data is fully encrypted using AES technology

Highly effective mobile management for your customers

• Scalable, easy-to-configure and easy-to-manage features
• Protects against device loss and theft
• Enables cost control with asset visibility and expense management
• Tracking of mobile devices
• Device lock, wipe and reset
• Pin control and automated configuration
• Works across a range of mobile devices – iOS and Android

Fully integrated and dedicated self-service customer area within your dashboard.

• Easy visibility on all incoming tickets
• Works seamlessly across a range of sources – from the self-service front end, to converting twitter messages to tickets, and more
• Create multiple products with inventory support
• Robust time tracking with a wide range of capabilities
• Easily import customer devices and sites; associate tickets to assets; track tickets and volumes against specific assets and export data
• Comprehensive notifications capabilities
• Integrated with Take Control in your RM dashboard
• Connect your existing Twitter account to MAX Service Desk and view any Tweets sent to your account.

Secures against websites pushing malware, phishing, proxies, spyware, adware, botnets and spam

• Stay on top of bandwidth usage with alerts when devices exceed thresholds
• Block users from visiting suspected and confirmed unsafe sites
• Set white lists and black lists to override category based filters
• Apply Web Bandwidth checks
• Filter internet activity by day, category and URL to reveal trends, spikes and irregularities
• Complete with detailed reporting tools to let you analyze browsing activity and demonstrate the effectiveness of web security.