Managed Services

  • Find new devices on clients’ networks
  • Monitor for changes on clients’ networks
  • Discover and categorize the devices connected to each managed subnet
  • Get details on connected devices such as MAC address, IP, Operating System, Version and hostname
  • See when devices come online and when they disconnect from the network
  • Prevent exposure to unmanaged devices from compromising networks

  • iOS and Android app availability
  • Client portal so customers can see what you’re working on
  • Covers Windows, OSX, Linux
  • Network & IP Monitoring
  • SNMP Monitoring
  • Website Monitoring
  • VM Monitoring
  • Instant alerting – with customizable options on what you get alerted to
  • Email notifications for every check failure or overdue server

  • Deploy software, patches and custom scripts
  • Execute and track custom maintenance tasks
  • Comprehensive ‘live’ scripts library

  • Upgrades to latest versions automatically
  • Easily deploy third party software or patches network -wide
  • Vulnerability scanning and security capabilities
  • Set and forget – or customize depending on customer needs
  • Supports all updates
  • Covers all major browsers

  • Remote Background Management – work on client machines without interrupting end user

  • Comprehensive reporting capabilities
  • License compliance tracking
  • Provides detailed hardware and software information on customer assets
  • Customizable around whatever information you need

Bitdefender Img

  • Enable on individual servers and workstations or on all servers and workstations at a client or site
  • Configure every aspect of the Managed Antivirus agent including scan schedules and remediation action
  • Fine tune protection policies
  • Manage quarantine
  • Free malware removal service
  • Used on over tens of thousands of networks worldwide
  • Flexible reporting capabilities

  • Scale-able, easy-to-configure and easy-to-manage features
  • Protects against device loss and theft
  • Enables cost control with asset visibility and expense management
  • Tracking of mobile devices
  • Device lock, wipe and reset
  • Pin control and automated configuration
  • Works across a range of mobile devices – iOS and Android

  • Stay on top of bandwidth usage with alerts when devices exceed thresholds
  • Block users from visiting suspected and confirmed unsafe sites
  • Set white lists and black lists to override category based filters
  • Apply Web Bandwidth checks
  • Filter internet activity by day, category and URL to reveal trends, spikes and irregularities
  • Complete with detailed reporting tools to let you analyze browsing activity and demonstrate the effectiveness of web security.

  • Effectively manages tickets and response times and assign tasks to the relevant team members
  • Allows implementation of a unique sub-domain during set-up
  • Provides easy visibility of where tickets are in the life-cycle so you can see at a glance what’s going on
  • Tracks time spent on a ticket, as well as enabling you to add notes to a ticket, log the minutes (or hours!) you’re spending on it, mark time as billable (or not) Seamless email integration for creating new tickets, automated routing for responses and attachment handling
  • Facility for Twitter integration
  • Staff agent interface
  • Web-based, so remote staff can access Help desk from their mobile device and continue providing awesome customer support on the move

  • By simply clicking on the icon menu item customers can locate key contact information
  • Allows you to provide access to a number of web pages (defined by you), that can be used to view helpful information – or to access simple functions such as sending an email to support
  • Clients can also take a screenshot of their current screen(s) – with the option to save it locally, or save to a webpage of your choice, enabling them to log cases, upload files or initiate remote support sessions etc.